Terms for using our site and services.

Last updated: 20 July 2026

Who we are

These terms apply to Springweg Green, Springweg 38, 3511 VT Utrecht, Netherlands, and use of this website.

Website use

Use this site lawfully and do not interfere with its operation, seek unauthorised access, introduce harmful material, or misuse our content.

Products and services

Information about plants and gifts is provided in good faith. Images, availability, prices and opening hours may change and are invitations to enquire, not binding offers.

Orders and bookings

A contract forms only when we confirm acceptance, price, timing, scope and payment. Provide accurate details. We may decline an unaccepted request where unavailable or not reasonably fulfilable and refund any payment taken.

Pricing and cancellation

Prices and charges are given before commitment. Eligible consumers may have cooling-off rights for distance contracts; statutory exceptions can apply to services begun at request, personalised or perishable goods.

Liability and intellectual property

Nothing excludes mandatory consumer rights, fraud, or liability for death or injury caused by negligence. To the extent law permits, we exclude unforeseeable indirect loss. Our text, images and design may not be copied without permission.

Law and contact

Law of Netherlands applies, subject to mandatory consumer protections. Questions: [email protected], 030-245 8216.

Customer responsibilities

You are responsible for checking that the service, product or appointment you request is suitable for your needs and for following reasonable care, safety and use instructions. Tell us promptly if your contact details, requirements or availability change. We may rely on the information you provide when preparing an order or booking. If a third party will collect an order or attend a booking, you must ensure they have authority to do so.

Changes and disruptions

We may make reasonable changes to products, services, prices or these terms where needed for law, safety, technical reasons, supplier changes or to improve our offering. A change will not materially reduce a confirmed consumer order without discussing it with you. Events outside reasonable control, including severe weather, utility failures, supply interruptions or illness, may delay performance. We will try to notify you and arrange a fair alternative where practical.

Complaints

Please contact us promptly if something is wrong. We will consider the facts and seek a reasonable resolution consistent with your statutory rights. These terms do not prevent you from using any consumer dispute-resolution route or court that applicable law makes available.

General provisions

If any provision of these terms is unenforceable, the remaining provisions continue in effect. A failure to enforce a right immediately is not a waiver of it. You may not transfer a confirmed contract without our agreement, but we may use suitable suppliers to perform it while remaining responsible for our obligations. These terms and our written order confirmation are the entire agreement for the relevant purchase or booking.

Updates

We may revise these terms from time to time. The version displayed when you use the website applies to that use; for a confirmed order or booking, material changes will be communicated where required. Please keep a copy of the terms and confirmation for your records.